Monthly Archive August 14, 2016

Revival of Field Services

The field services space is more competitive than ever, with companies dealing with tough-to-tackle challenges ranging from increased customer expectations and the efficient use of equipment to rising fuel costs, an evolving workforce and intensifying revenue pressures. Technology is key to helping today’s service leaders keep their customers satisfied, their workforce armed and their business thriving.

Freelancing The I.T. Industry

Highly-skilled independent contractors allow service organizations to expand their footprint, develop new capabilities, and quickly respond to customers. In a hyper-responsive service world, a streamlined workforce that can scale up and down depending on organizational needs is a must. Field services organizations have to find new ways to adapt in a rapidly evolving market or succumb to being left behind, especially if they need to support a large installed base of equipment, with a variety of products, distributed in multiple geographic locations.

However, finding the right skilled talent isn’t easy: A recent Service Council survey found that 71 percent of respondents expect to face a field service talent shortage in the next 10 years. In addition, field services organizations also have to juggle highly-complex workforce management requirements. The right workforce management technology platform can help organizations prepare for success in the modern field services world. These solutions can support every phase of the service life cycle and allow field services businesses to intelligently and efficiently manage every aspect of their service operations. They can consolidate everything from recruiting and onboarding to management, dispatching, payment and reporting all into a single dashboard.